Remote help allows secure, cloud based, helpdesk to endpoint connections with role based access controls.
 
Here are some key features of Intune Remote Help:

Secure Remote Assistance:
Role-Based Access Control (RBAC): Ensures that only authorized personnel can provide remote assistance, with specific permissions set by administrators.
Conditional Access: Integrates with Azure Active Directory to enforce security policies such as multi-factor authentication and compliance checks before establishing a remote session.
Compliance Warnings: Alerts helpers if the device they are connecting to is non-compliant with assigned policies, providing transparency and reducing security risks.
 
Enhanced Support Capabilities:
Full Control and View-Only Modes: Allows helpers to either view the user's screen or take full control to resolve issues directly.
Elevation of Privilege: Enables helpers with the correct permissions to interact with User Account Control (UAC) prompts, allowing administrative actions during the session.
Chat and Laser Pointer: Facilitates communication between the helper and the user through instant messaging and tools like a laser pointer to guide users during the session.
Cross-Platform Support:
Multi-Device Compatibility: Supports remote assistance on various platforms, including Windows, macOS, and Android.
Unenrolled Device Support: Allows remote help on devices that are not enrolled in Intune, provided they are registered with Microsoft Entra ID.
 
Deployment and Management:
Cloud-Based Solution: Simplifies deployment and management by leveraging cloud infrastructure, ensuring scalability and ease of use.
Integration with Intune: Seamlessly integrates with Intune for streamlined device management and support.
 
These features make Intune Remote Help a powerful tool for providing secure and efficient remote assistance, enhancing IT support capabilities across various devices and platforms. 
 
Comparison between Intune Remote Help and Teamviewer:

Intune Remote Help offers a robust set of features designed for secure and efficient remote assistance. It integrates seamlessly with Azure Active Directory, leveraging Conditional Access policies to enforce multi-factor authentication and compliance checks before establishing a remote session. This ensures that only authorized personnel can provide assistance, and devices must meet security standards to receive help. Role-Based Access Control (RBAC) further enhances security by allowing administrators to define specific permissions for helpers, ensuring that only those with the necessary credentials can perform certain actions during a remote session.
 
In terms of support capabilities, Intune Remote Help provides both full control and view-only modes, allowing IT personnel to either observe the user's screen or take direct control to resolve issues. The feature of elevation of privilege enables helpers with the correct permissions to interact with User Account Control (UAC) prompts, facilitating administrative actions during the session. Additionally, Intune Remote Help supports cross-platform assistance, including Windows, macOS, and Android devices, ensuring comprehensive support across various operating systems.

TeamViewer, on the other hand, is known for its versatility and extensive feature set. It supports multi-platform access, allowing remote connections to computers, tablets, and smartphones from any device. TeamViewer also offers unattended access, enabling secure connections to unattended computers and Android devices without user approval. Advanced features such as session recording and file transfer enhance its utility, providing secure and efficient ways to document sessions and transfer files. Furthermore, TeamViewer's service desk integration automates inbound support requests, balances workloads, and initiates remote support sessions, streamlining the support process and improving response times.